All water meters are read monthly and bills are generated based on those readings. Meters are read electronically, thus eliminating the possibility of a visual misread. The fax number for Customer Service and Billing is 770-385-3966.
Established April 1, 2008
If a leak occurs on the residence side of the meter (anywhere from the meter to the home, or inside the home itself), a possible leak adjustment can be given.
Necessary paperwork includes a receipt, or repair bill showing where the leak was fixed accompanied by a Leak Adjustment Request Form that you can find at our office, or on our website. This paperwork can be forwarded to the Billing Supervisor by way of Customer Service, Mail, or Fax.
If you fail to provide a repair bill, you will not qualify for a leak adjustment.
Leak adjustments take a minimum of two months to complete (maybe longer if it is new service and there is no history) and NCWSA only adjusts for the two highest months involved in the leak.
During the period that the account is being reviewed, no penalties will accrue on the account; however, monthly payments are required to keep the account in good standing.
Customers will receive a discounted rate (currently $2.78 per thousand) for any water used over their twelve-month average prior to when the leak occurred.
If the leak occurred outside the home and the customer is on county sewer, we will adjust the sewer portion back down to an average (no discounted rate is given). If the customer is on county sewer and the leak occurred inside the home, no sewer adjustment can be given because that water had to be treated.
Once the leak adjustment has been figured, the adjustment will be applied to the customer’s account and a letter will be mailed to the customer explaining how much of an adjustment was given. Any remaining balance will be subject to accrue penalties if not paid by the current bill due date.
Pool Sewer Adjustment Request Form
Have a swimming pool?
Thinking about filling your swimming pool?
Are you on the Authority’s Sewer?
If you answered yes to both of these questions, you may be eligible for a one-time sewer reduction adjustment. In order to be qualified for a reduction in your sewer cost, you will have to meet the following criteria:
Please note that if the above criteria are met, only one sewer reduction adjustment will be given per calendar year. If you fail to provide any of the information above, your account will not be eligible for a sewer reduction.
It is important to us to serve the water needs of all of our customers. However, some customers have special needs that require a continuous supply of water for medical reasons. An interruption to that water supply could have serious health consequences.
To minimize the possibility of such a situation from occurring, the Authority has established a policy for identifying the needs of those who have critical care needs. The purpose of this policy is to convey in written form the criteria required to become a customer with a “Medical Alert” status.
Definition of Critical Care Need
For purposes of this policy, a critical care need for water is defined as stated below:
Registering a Critical Care Need
In order to be considered for “Medical Alert” status, an application must be completed by you and your physician. The Authority will make the final determination if a “Medical Alert” status is warranted. All applications must be returned to info@ncwsa.us, or at the Authority office located at 11325 Brown Bridge Rd, Covington, GA 30016.
Customer Responsibilities
It is important that you notify the Authority with any contact information changes. The “Medical Alert” status will be reviewed and updated annually.
Notification Process
If a customer who has a “Medical Alert” status becomes delinquent and faces disconnection, they will receive an automatic twenty-four-hour extension in order to make sufficient payment. If no payment, or arrangement is made within that twenty-four-hour period, The Authority may place a flow restrictive device on the service, which will limit the amount of flow accessible to the home. This device will remain on the service until the account has been paid current. If the account remains delinquent and sufficient payments are not made, the account could then be terminated and the service locked.
Questions
For more information about our Medical Alert Policy, contact the Authority at 770-787-1375, or email info@ncwsa.us.
NEWTON COUNTY WATER AND SEWERAGE AUTHORITY
Water and Sewer Rates. Effective July 1, 2022
WATER AND SEWER RATES EFF 7-1-2022
Meter Fees