All water meters are read monthly and bills are generated based on those readings. Meters are read electronically, thus eliminating the possibility of a visual misread. The fax number for Customer Service and Billing is 770-385-3966.
Established April 1, 2008 – Revised December 21, 2022
The customer is responsible for all costs associated with leaks from the NCWSA meter to the residence and inside the customer’s residence. However, NCWSA has an interest in efficient management of water and sewer resources and recognizes that leaks can result in unexpectedly high bills for customers. Therefore, NCWSA hereby adopts a policy to incentivize customers to address quickly and completely any and all leaks. If a leak occurs on the residence side of the meter (anywhere from the meter to the home, or inside the home itself), a possible adjustment can be given. A “leak adjustment” is a discounted rate for water or sewer charges due to a leak on the customer’s portion of the water and sewer system. Leak adjustments are considered on a case-by-case basis.
A leak must be completely repaired before submitting the necessary paperwork to apply for an adjustment. The necessary paperwork includes a receipt, or repair bill showing that the leak was fixed, accompanied by a Leak Adjustment Form that you can find at our office, or on our website at www.ncwsa.us. This paperwork can be forwarded to the Billing Department by way of: Email at info@ncwsa.us, Fax# 770-385-3966, Mail to: 11325 Brown Bridge Rd Covington, GA 30016, or Customer Service.
You must provide both the Leak Adjustment form and repair bill/receipt(s) to qualify for a leak adjustment.
No customer shall receive more than two (2) leak adjustments during a twelve-month period. Leak adjustments can take up to two months to complete or longer if it is new service and there is no usage history. NCWSA only adjusts for the two highest consecutive months involved in the leak. The total amount billed when the leak occurred is not reimbursed; it is a partial adjustment at a discounted rate. Customers will receive a discounted rate on the two bills that are taken into consideration for the leak adjustment. During the period that the account is being reviewed, no penalties will accrue on the account; however, to keep the account in good standing a monthly minimum payment equal to the customer’s twelve-month bill average is required.
If the leak occurred outside the home and the customer is on NCWSA’s sewer, we will adjust the sewer portion back down to an average (no discounted rate is given). If the customer is on NCWSA’s sewer and the leak occurred inside the home, no sewer adjustment can be given because that water had to be treated.
Once the leak adjustment has been figured, the credit will be applied to the customer’s account. Please refer to your bill for any adjustments that have been made. Any remaining balance will be subject to penalties if not paid by the current due date. If additional time is needed to pay off the balance, please contact our office at 770-787-1375.
Leak Adjustments are a courtesy extended to you, the customer, to assist with high bills; however, it is at the discretion of NCWSA to deny any paperwork submitted that is deemed not legitimate leak repairs.
Pool Sewer Adjustment Request Form
Have a swimming pool?
Thinking about filling your swimming pool?
Are you on the Authority’s Sewer?
If you answered yes to both of these questions, you may be eligible for a one-time sewer reduction adjustment. In order to be qualified for a reduction in your sewer cost, you will have to meet the following criteria:
Please note that if the above criteria are met, only one sewer reduction adjustment will be given per calendar year. If you fail to provide any of the information above, your account will not be eligible for a sewer reduction.
It is important to us to serve the water needs of all of our customers. However, some customers have special needs that require a continuous supply of water for medical reasons. An interruption to that water supply could have serious health consequences.
To minimize the possibility of such a situation from occurring, the Authority has established a policy for identifying the needs of those who have critical care needs. The purpose of this policy is to convey in written form the criteria required to become a customer with a “Medical Alert” status.
Definition of Critical Care Need
For purposes of this policy, a critical care need for water is defined as stated below:
Registering a Critical Care Need
In order to be considered for “Medical Alert” status, an application must be completed by you and your physician. The Authority will make the final determination if a “Medical Alert” status is warranted. All applications must be returned to info@ncwsa.us, or at the Authority office located at 11325 Brown Bridge Rd, Covington, GA 30016.
Customer Responsibilities
It is important that you notify the Authority with any contact information changes. The “Medical Alert” status will be reviewed and updated annually.
Notification Process
If a customer who has a “Medical Alert” status becomes delinquent and faces disconnection, they will receive an automatic twenty-four-hour extension in order to make sufficient payment. If no payment, or arrangement is made within that twenty-four-hour period, The Authority may place a flow restrictive device on the service, which will limit the amount of flow accessible to the home. This device will remain on the service until the account has been paid current. If the account remains delinquent and sufficient payments are not made, the account could then be terminated and the service locked.
Questions
For more information about our Medical Alert Policy, contact the Authority at 770-787-1375, or email info@ncwsa.us.
NEWTON COUNTY WATER AND SEWERAGE AUTHORITY
Water and Sewer Rates. Effective July 1, 2023
WATER AND SEWER RATES EFF 7-1-2023
