Moving in or Moving out?
Start/Stop Service
Please call our customer service department up to 2 weeks before moving in or moving out.
770-787-1375 • info@ncwsa.us • fax 770-385-3966
Moving in or Moving out?
Please call our customer service department up to 2 weeks before moving in or moving out.
770-787-1375 • info@ncwsa.us • fax 770-385-3966
At NCWSA our goal to provide exceptional customer service and to meet the needs of our customers. As a utility provider we strive to serve the public and community in a professional and courteous manner.
To establish service, customers are required to complete a New Service Application. Please follow the link below for new service to begin this process. Customers may also come into the office to complete the required paperwork. A non-refundable application fee must be paid to complete the application process. Once the application process is complete, services will be turned on the following business day.
To establish service at a non-residential property, customers are required to complete a Commercial New Service Application. Please follow the link below for new service to begin this process. You may also come into the office and complete the required paperwork. A non-refundable application fee must be paid to complete the application process. Once the application process is complete, services will be turned on the following business day.
A completed application along with a copy of your lease agreement or sales contract/settlement statement and a copy of your drivers’ license may be submitted by email to info@ncwsa.us
All documentation may also be faxed to 770-385-3966
Or brought into the office located at 11325 Brown Bridge Road, Covington, GA 30016
Have questions? Check out our Help Center!
Your Final Bill
To receive a final bill and disconnect service at a residence or business, please call NCWSA Customer Service at 770-787-1375.
Advance Notice
All disconnect requests must be submitted at least one business day (24 hours) before the scheduled disconnect date.
Final Meter Read
If service is disconnected at the customer’s request or due to non-payment, a final meter reading will be taken, and a final bill will be issued.
Refunds
If your account has a credit balance, a refund will automatically be processed and mailed to the address we have on file.
Forwarding Address
Please provide a forwarding address when disconnecting service to ensure proper delivery of any refund.
Payment Responsibility
Customers must pay their monthly bill in full and on time.
Past Due Notification
A disconnection warning is printed in red on the monthly bill indicating the disconnect date, if the account has a past due balance.
Delinquent Fee
An $8.00 delinquent fee is added one week after the due date if payment has not been received.
Electronic Notification
Two weeks after the delinquent date, customers receive an electronic notice with the disconnect date – if payment is not received prior to 8:00am on the disconnect date.
Service Termination
NCWSA will terminate water service when payment has not been received by the due date of any bill that includes an unpaid past due balance from previous months.
Customer Protection
This policy ensures that customers with good payment history are not burdened with costs caused by delinquent accounts.
Payment Requirement
If service is interrupted or disconnected due to non-payment, customers must pay the full past due amount to restore service.
Restoration Fee
A $35.00 restoration fee is added once the account has been processed for disconnection.
Payment Options
Customers can reestablish service by making payment through:
Service Restoration Timeline
Service may be restored the same day depending on the time payment is received. · Otherwise, service will be restored within 24 hours or the next business day.
Additional Information
For full details, please see the Disconnection Policy
Understanding Financial Hardship
NCWSA recognizes that customers may occasionally face financial challenges and be unable to pay their bill in full.
Proactive Communication
Customers are encouraged to contact our office before the disconnection date to discuss possible payment arrangements.
Speak directly with our Collection Specialist at 770-385-3929 to determine eligibility.
Eligibility & Terms
Payment arrangements are offered to qualifying customers. Customers must adhere strictly to the agreed-upon terms.
Consequences of Non-Compliance
Failure to follow the arrangement terms may result in:
Customer Courtesy
NCWSA may consider requests for a bill adjustment when a leak occurs on the customer’s side of the meter.
Case-by-Case Review
Adjustments are not guaranteed and are reviewed individually.
Documentation Requirements
Customers must submit complete and accurate documentation showing proof of a legitimate leak repair. Requests may be denied if documentation is:
How to Apply
To be considered for a leak adjustment, please review the Leak Adjustment Policy.
Still have questions? Visit our Help Center!